If iGala failed to connect to your Wi-Fi Access Point, please check for the following items:

  1. Newly added No. 1 reason: If your WEP Key is ASCII string instead of HEX number, please use the ASCII button on the WEP Key entry screen.
  2. Don't move your iGala frame while it is tuning to the AP
  3. If the router has Mac Filter or IP Filter enabled. If it does, please include the Mac or the IP of the iGala frame.
  4. If the router is using WPA/WPA2-AES. iGala only supports WPA/WPA2-TKIP and WEP encryptions.
  5. If the WEP Key or WPA Key were entered correctly.
  6. If the router is set up with Infrastructure mode rather than Ad-Hoc mode. iGala doesn't support Bridge or Ad-Hoc configurations.
  7. If the router is set up with DHCP. iGala doesn't support the router as a bridge or manual IP assignment.
  8. Please make sure your router supports and broadcasts 802.11b/g signals. iGala doesn't support 802.11n at this time.
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Can't connect to my AP

I emailed support on Sunday but I haven't received a response yet, so I'll try here...

I have a Linksys WRTU54G-TM running firmware version v1.00.21 and I can't get the frame to connect successfully.

The frame is running firmware version

My AP is configured for WPA2 with AES (I've tried TKIP/AES and AES). I'm using a MAC address filter and I've verified that the frame's MAC address is added to the filter. The AP says it can see the MAC address of the frame in its client list.

I never see a DHCP request on my DHCP server.

Is there anything further I can do to troubleshoot this?

Linksys WRTU54 Routers now supported

Please make sure you are using WPA/WPA2 Personal instead of enterprise. Also please make sure not to include any space in your SSID or shared key. Please note that the case of both SSID and shared key matters.


We are trying to reproduce this case in the lab. Stay tuned.

My Linksys router provides

My Linksys router provides "WPA2-TKIP or AES" and "WPA2-AES". The router is currently configured to "WPA2-TKIP or AES", and I'm unable to connect. I'm entering my key correctly. Any suggestions?


Not all routers are supported for WPA2/TKIP

We do have cases reported that for certain brands of routers (some Linksys models) can't connect to frame with WPA/WPA2 TKIP settings. Our dev team is looking into the problem but the release date for fix is not clear at this time.

Mac address of iGala frame

How do you find the MAC address of the iGala frame - I searched everywhere in the settings on the frame and it doesn't list it anywhere. I have a mac address filter on my router and I think that is why I can't connect to it.

Found Mac address

In the main menu press the exclamation point button to get MAC address however, there is no IP address assigned to the frame and I can't figure out what the device name is on the frame. Help please I really don't want to return this frame.

According to our conversation, this is solved

Please reply if you haven't.