If for any reason, you wish to cancel your order, you may do so by e-mailing us sales@aequitech.com and obtain a cancellation number. Canceled orders will not be accepted without a cancellation number. If the order has not been shipped yet, Aequitas Technologies LLC will cancel your order at no extra charge.

If the order has been shipped, a $10 re-stocking fee will apply. You also will be responsible for arranging the return of the shipment and for any return fees that may occur. Returned orders must be returned in the same condition it was received.

Return Policy

We value your business and are here to provide you with the best customer service. We have a 30 days return policy.

Replacements and Damages:
Please be aware that at the time of receiving your order you or any person signing for you must check for damages or missing items. Check your shipment for anything suspicious, such as rounded corners, dents or gouges. If no damages are noted on the receipt, Aequitas Technologies LLC cannot be held responsible for any damages that occur.

In cases where there is no obvious damages on the outside of the packaging. If you accept the shipment and sign for no damages or shortages, later discovering that there indeed are damages or shortages hidden from view, you must contact the delivering company within 48 hours of delivery to report it. Aequitas Technologies LLC will not file any claims on your behalf after 7 days. Once the product is installed no claims of damages can be filed. Installation of the product is considered acceptance of product.

Shipping Policy

The shipping choices for online orders shipped within the United States and Canada are Domestic Overnight, Express and Expedited. Expedited or Express orders placed by 3 PM EST will ship on the SAME BUSINESS DAY. We try to ship all orders within 24 business hours. Please note: We do not ship orders on Saturday or Sunday.
Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.

For all Canadian shipments, Aequitas Technologies LLC will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.

Aequitas Technologies LLC will not be held liable for any customs duties or taxes that arise from your local customs office. Aequitas Technologies LLC will also not be held responsible for any additional fee the local carrier in your country may charge.